Privacy Policy


We recognize the importance of protecting the privacy of personally-identifying information that may be submitted to us when you visit our website.

You may be asked for personally-identifying information in order to process your e-mail, form or application. This information may be retained by us and our business partners for processing and to facilitate decisions. Information you submit to us is treated no differently than any information you might provide in a written format.

We Want To Be Very Clear

We protect and safeguard the privacy of users of our on-line services, just as we do throughout the rest of our business. We will use personal information to identify you, to communicate with you, and to help us answer your questions.

We will NOT sell personally-identifying information to a third party for the purpose of solicitation or provide personal information to a third party for its own use.

Sometimes we send our customers information about our services. If you do not wish to receive this information, or if you believe that your personal information is incorrect please contact us. We will investigate the situation and if appropriate update our records.

If you have any questions that are not answered in this section please contact us.

First National Acceptance Company has created this website as a readily accessible compilation of public information about the company. All reasonable efforts have been made to provide at this website, timely and accurate information for those desiring to learn more about First National Acceptance Company. Users of the site are cautioned that First National Acceptance Company does not accept any liability for any actions taken or not taken by any users of this site based upon information found at the website.

Do Not Call Policy

First National Acceptance Company, a subsidiary of First National Bank of America, uses the telephone as an important way to contact current and potential customers both locally and nationwide. Since customer satisfaction is our number one priority, we respect the privacy of our customers and we will not contact anyone who does not desire to receive communication from us by phone. This includes any person who put their phone number on the Federal or State Do-Not-Call lists as well as those who have previously contacted us and requested to be removed from our calling list.

If you would like to add your phone number to our internal Do-Not-Call list please write to the address shown below and include your name, address, and phone number and reference number (if available). You may also make a request via email at Email Us!. Upon receipt of your request we will process your request and will mark your name and phone number in our database as “Do-Not-Call” within 48 hours. As required by law, First National maintains a database with the names and phone numbers of all those who have requested to be put on our internal Do-Not-Call list.

Please note that some State and Federal regulations may permit us to contact you even if your phone number is registered on the federal or state Do-Not-Call lists unless you have specifically requested not to be called by contacting us directly. For example, Federal regulations allow us to contact you by phone if you are a current customer or for a specific amount of time if you have requested information by phone.

To request that your name and phone number be put on our internal Do-Not-Call list:

By phone
call 1-800-561-3622 and press “0″.

By mail
First National Acceptance Company
DNC Request
PO Box 980
East Lansing, MI 48826

By email
Email Us!

Please include your full name, address, city, state, zip code, phone number, and reference number (if available).